Privacy Policy

1. Introduction

Light Mind Creation Marketing Solutions ("Light Mind Creation," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our clients, prospective clients, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at lightmindcreation.com, communicate with us, or use our digital marketing services, including SEO, Google Ads management, Google Business Profile optimization, and website design.

We operate in Cochrane, Alberta, Canada, and serve clients across Calgary and Canada remotely. Our privacy practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Book a strategy call or consultation
• Fill out a contact form on our website
• Communicate with us by phone, email, or messaging
• Enter into a service agreement with us

The types of personal information we may collect include:

• Contact information: Name, business name, job title, email address, phone number, and business location
• Account and campaign information: Google Ads account IDs, Google Business Profile details, website URLs, domain access credentials, and marketing preferences
• Communication records: Notes from strategy calls, emails, and messages exchanged with our team
• Technical and usage data: IP address, browser type, operating system, referring URLs, pages visited, and interaction data collected automatically through cookies and analytics tools when you visit our website

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• To provide, manage, and optimize our services (SEO, Google Ads management, Google Business Profile optimization, and website design)
• To schedule and conduct strategy calls and consultation meetings
• To communicate with you regarding project updates, campaign reporting, and service inquiries
• To process payments and maintain business records
• To improve our website, services, and client experience
• To comply with legal, regulatory, and tax obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers and platforms: We share necessary information with trusted third-party platforms essential to providing our services, such as Google (Google Ads, Google Analytics, Google Business Profile), hosting providers, CRM systems, scheduling tools, and payment processors. These providers are bound by confidentiality obligations.
• Legal requirements: We may disclose personal information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, client information may be transferred as a business asset, subject to standard confidentiality protections.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies (including Google Analytics and conversion tracking pixels) to analyze website traffic, understand user behavior, measure ad campaign effectiveness, and improve site performance.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain features on our website.

6. Data Retention and Security

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, regulation, or legitimate business purposes (such as tax and accounting recordkeeping).

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Access to Your Information

Under Canadian privacy laws (PIPEDA and Alberta PIPA), you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete personal information
• Withdraw your consent to our collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
• Inquire about our privacy practices or lodge a privacy-related concern

To exercise any of these rights, please contact us at tatiana@lightmindcreation.com or +1 (204) 361-6801.

8. Third-Party Links

Our website may contain links to external websites, platforms, or tools not operated by Light Mind Creation. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or service offerings. Any updates will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer: